Frequently Asked Questions

Types of Puppet

What’s the difference between hand puppets and glove puppets?

Hand puppets are what many people think of as ‘muppet style’, with a three-dimensional foam head and moving mouth. Read more about hand puppets here. Glove puppets are the kind that are flat, and you move the arms and head with your fingers. Read more about glove puppets here.

Can I get a puppet that looks like me?

Yes! We can make a puppet that looks like you or anyone else! Just contact me with a photo.

What about a puppet that looks like my pet? Or my favourite weird animal?

Yes!! We can do likenesses of specific pets, or generic animals. See more information here.

How about if I want moving features on my puppet?

We can do lots of different kinds of mechanisms, including blinking eyes, moving eyebrows, arm rods, and more!

 

Placing your order

How long does it take to make a puppet?

Our standard lead time for custom builds is about 4 weeks. We also offer a 1-2 week speed build option at 20% of the total cost of your order. It takes a few days to make each puppet, but we normally need to order in individual materials for each puppet.

Is there a minimum order quantity?

There is no minimum order quantity for our soft toys or puppets, we can do any number from 1-500.

Do you ship Internationally?

Yes, we ship worldwide. All of our puppets are made in Edinburgh, Scotland.

How long will my puppet last?

We believe in building our puppets to last. We are so confident of this that they are guaranteed for 5 years, so if they do break at all within that time we will repair them free of charge, no small print, no questions asked.

What size will my puppet be?

A comfortable size for a moving mouth puppet is about 50-90cm tall, but we can make other sizes workable if needed. Unless it’s really huge, the size shouldn’t affect the price of your puppet. Glove puppets are usually about 25-40cm tall. Soft toys can be any size.

Can I see what my puppet will look like before it’s finished?

Each puppet is custom made to order, so you won’t be able to see your individual one until it’s made. But you can take a look at the gallery for lots of other examples to get an idea of what it will look like! The more info you give us about your requirements, the closer we will be able to get to what you want.

What types of payment do you accept?

I accept bank transfer, personal cheque, or I can send you an invoice through PayPal. Or you’re welcome to come by my studio in Leith and put cash directly into my hand!

Where can I leave a review?

If you’re happy with your order, we’d love it if you can leave a review for us on our Google Places page!

 

Toy Hospital

What kinds of toy repairs do you do?

We repair all kinds of soft toys, including teddies, cloth dolls, and any other stuffed animals. We may be able to repair some wood toys but it’s not our specialty. Unfortunately we can’t repair anything made of plastic, or electronics. However, we could make new clothes for a plastic doll. You can find more information about our toy hospital services here.